Casinolab processes withdrawal requests within three business days once the financial department reviews them, with limits tied directly to your VIP level. Deposits clear faster but carry a minimum wagering requirement before you can withdraw.
Fees, limits and what you'll actually be charged
The operator reserves the right to set minimum and maximum deposit amounts at its discretion, with no published floor. A minimum monthly wagering threshold of €20 applies — if you haven't met it within the calendar month of your withdrawal request, the operator may decline the payout.
Withdrawals require at least 1× rollover of deposited funds. If your total wager falls short of your deposit amount, all winnings are cancelled and a 10% commission is deducted (minimum €0.50). That commission rises to 15% when the account was funded via bank card or bank transfer.
| VIP Level | Daily Limit | Monthly Limit |
|---|---|---|
| Level 1 | €500 | €7,000 |
| Level 2 | €500 | €10,000 |
| Level 3 | €800 | €12,000 |
| Level 4 | €1,000 | €15,000 |
| Level 5 | €1,500 | €20,000 |
Your VIP tier is calculated over the 90 days before a withdrawal request, based on the ratio of deposits, withdrawals and bonuses received. A month without active bets drops you to Level 1 automatically.
Accounts inactive for 180 days incur a €5 monthly administration fee until the balance reaches zero. Refunds are considered only when requested within 24 hours of the transaction and remain at the operator's discretion.
Getting money out
You may hold up to three pending withdrawals at any time. Each request enters a queue processed by the financial department during business hours: 6 AM to 5 PM GMT, Monday through Friday.
- Open the cashier and select the withdrawal tab.
- Choose your payment method — the same route used for your deposit, where possible.
- Enter the amount, staying within your daily limit.
- Confirm the request and wait for the financial team to review it.
- Provide identity documents if this is your first payout or if requested for verification.
Requests made outside business hours or over weekends join the queue for the next working day. Processing begins once verification clears and any wagering conditions are met.
How long it takes
The financial department works through withdrawal requests within three business days after the request is made, or three business days after your last withdrawal was paid — whichever is later. That window covers internal approval; the payment route adds its own clearing time.
Bank transfers and card payments typically add one to three working days once approved. E-wallets clear faster but still follow the same three-day internal review. Requests submitted on Friday evening start processing the following Monday.
Verification delays the first payout. Documents must be submitted within 30 days of the request and are usually reviewed within ten days of complete submission. Incomplete uploads extend the wait.
What you can pay with
Credit cards, debit cards, e-wallets and bank transfers fund accounts here. The operator does not publish which methods serve withdrawals specifically, so expect payouts to follow the deposit route or default to bank transfer when the original method cannot reverse the transaction.
Currencies supported include EUR, NOK, HUF, PLN, NZD, CAD, USD, CZK, AUD, GBP, CHF, CLP, BRL, PEN and KRW. The account currency is set at registration and cannot be changed later.
Proving who you are
Identity verification is required before processing payouts. Properly certified ID, proof of residence, and proof of ownership and transaction histories for the payment methods used — including bank or credit card statements — must be uploaded when requested.
The operator may also verify your identity through calls or face-to-face video checks. Source-of-funds documentation can be requested at the operator's discretion, regardless of the amount deposited or withdrawn.
Verification requests must be answered within 30 days. Incomplete submissions pause the review clock until all documents are provided.
When a payout is late or refused
Payouts are declined when monthly wagering falls below €20, when deposited funds have not been rolled over at least once, or when verification remains incomplete. The operator also reserves the right to refuse withdrawals if promotion abuse is detected — low-risk betting patterns, bets exceeding €100 during wagering, or moving from low-weighted to high-weighted games after large wins.
Contact support at the email address published on the operator's own site if a withdrawal request sits beyond the stated timeframe. Have your transaction date, requested amount and payment method ready. Only the operator's financial team can release a pending payout or explain a hold.
Play within your means
Self-exclusion can be requested by emailing support directly. Account closure is available when no balance or pending withdrawals remain. For free, confidential support visit BeGambleAware or call the National Gambling Helpline on 0808 8020 133, available 24/7. Access to this site is restricted to those aged 18 and over (18+).
This site is for players aged 18 and over (18+) only. If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.